Return to Help Index
My Account | |
How do I create an account? | |
1) Click "MY ACCOUNT" or (My Account - link button above) 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
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How do I edit my account information? | |
Click "My Account" or MY ACCOUNT - red link button at top of our website to edit your account information. | |
How much is my shipping? | |
For FREE Shipping - Simply look for the little green truck shipping logo to enjoy free shipping on selected items throughout the store. If the items in your order - which qualify for 'Free Shipping' - total $99.95 or more, your order ships FREE! For orders under $99.95, Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and low cost shipping rates. |
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I forgot my password. | |
Click "My Account" or MY ACCOUNT - red link button at top of our website. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. | |
How do I return my product? | |
Please click here for more information on returning an item. | |
I received the wrong product. | |
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. | |
What is your return policy? | |
Please see Returns/Refunds/Exchanges for complete details regarding our return policy. | |
When will my order ship? | |
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may Click "My Account" or MY ACCOUNT - red link button at top of our website to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. |